Refund Policy

Last updated: September 30, 2026

PLTest does not issue refunds, except for a technical failure (section 2). By purchasing PRO access, you explicitly agreed that access to the digital content begins immediately and you waive your right of withdrawal under EU Directive 2011/83/EU, Art. 16(m).

1. Waiver of Right of Withdrawal

PLTest provides digital educational content (tests, explanations, spaced repetition algorithm). Under:

EU Directive 2011/83/EU, Art. 16(m) — the consumer's right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium, where performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal.

Polish Consumer Rights Act (Ustawa z 30 maja 2014 r. o prawach konsumenta), Art. 38 pkt 13 — the Polish implementation of the same provision.

At the time of payment you confirmed that PLTest PRO access is provided immediately and that you waive your right of withdrawal. This is standard practice for all digital services in the EU.

2. Exception: Technical Failure

If PRO access fails to activate after a successful payment, or the Service is unavailable due to reasons beyond your control — please contact us. We will resolve the issue or issue a refund.

On PLTest's side, this is the only basis for a refund.

3. Refunds through Link (Stripe)

Purchases are sold by Link, a Stripe service and the merchant of record for the purchase. Link handles refund requests under its own rules: in certain cases Stripe issues refunds within 60 days of payment. You can contact Link support: support.link.com. Refunds include the tax paid.

4. Contact

Email: support@pltest.app
We respond within 24 hours on business days.